Asia Service Manager

Overview of Responsibilities:
This is a senior level position where the employee will be responsible for managing Asia Technical Service Team and facilitation of installation, customer support and service for warranty or non-warranty PVD products and systems.  Be responsible for leading a team of service technicians to satisfy customer and contractual requirements.  This individual will build, train and manage the service team and work schedule to meet business needs. 

Key Job Elements:
•    Be able to schedule and manage the efficient work plan for service team.
•    Manage and lead Asia Technical Service Team to perform customer support activities for equipment and products.
•    Manage and lead the Service Work safely.
•    Directly work with KJLC HQ and KJLC UK for service works needs.
•    Manage and coordinate on-site installations and emergency repairs.
•    Lead Service Tean to work with appropriate personnel to facilitate customer returns and exchanges of systems components.
•    Interact with other departments to ensure timely delivery, service or resolution
•    Service products that include mechanical, electrical and software systems
•    Basic understanding of software navigation and PC operation
•    Thorough understanding of vacuum technology and thin film deposition techniques and processes
•    Customer interaction and on-site service and training.
•    Training of other engineers and service technicians on proper methods and techniques regarding assembly and test tasks as well as vacuum practices.
•    Responsible for On-Board training of any new hires in the department
•    Perform work in a logical organized manner while maintaining a high level of quality workmanship
•    Be able to manage and coordinate with involved departments to handle all service works and issues.
•    Be adaptable for frequent traveling 
•    Be able to manage and help service team on service and customer support issues
•    Be able to make decision on normal and urgent issues. 
•    Be able to manage and lead Service Team do the daily work with Company’s policies and Work instructions.
•    Manage the service team to submit the reports and collect the customer survey timely. 
•    Understanding of product schematics and operation
•    Understanding of administrative tasks required for proper documentation and billing
•    Other duties as assigned


Qualifications:

Required  
•    8 + years related experience.
•    Ability to lift up to 30 pounds
•    Good English writing, listening, speaking and reading skills are required.
•    Excellent organization and communication skills.
•    Be adaptable for frequent travelling.

Preferred
•    8 to10 + years related experience or relevant course work with an Associate or Bachelor degree, including leadership or supervisor experience.


Standards of performance:
•    Efficiency of work habits and department
•    Time to complete tasks
•    Quality (completeness and accurateness) of work
•    Ability to schedule daily tasks and hold manufacturing schedules
•    Be able to demonstrate knowledge of company QMS and be able to work within KJLC’s Quality Management System, including the Quality Policy and Quality Objectives.

Working Conditions:
•    Environmentally controlled assembly floor and clean room
•    Occasional tasks within the KJLC machine shop
•    On-site system start-up and service
•    Office
•    Travel typical

Equipment:
•    Standard mechanical and electrical hand tools
•    Portable drills, heat guns, multi-meters, amp meters and soldering stations
•    Possible manual shop machinery, such as a drill press, shear, band saw, horizontal mill and lathe.
•    PC and standard manufacturing and administrative programs
•    Portable power equipment