Customer Experience Coordinator
 Jefferson Hills, PA
 Full Time
 Inside Sales
 Mid Level

Customer Experience Coordinator (Inside Sales) 

Location: Jefferson  Hills, PA  
Department: Inside Sales 
Reports to: Customer Experience Supervisor 

Position Summary 

The Customer Experience Coordinator (CXC) plays a key role within the Inside Sales team by delivering a best-in-class customer experience while supporting sales performance and operational efficiency. This role serves as a central point of contact for customer inquiries, order flow, and service coordination, ensuring timely responses, accurate communication, and effective internal collaboration. 

The ideal candidate is detail-oriented, customer-focused, and comfortable communicating technical information clearly via phone and email. As an ambassador of the company, the CXC consistently demonstrates our SPIRIT values and contributes to a collaborative, high-performing team environment. 

Key Responsibilities 

  • Manage and route incoming customer orders, RFQs, and general inquiries 
  • Assign work to appropriate sales and internal support teams 
  • Monitor and manage the general sales inbox with accuracy and attention to detail 
  • Support customer inquiries related to order status, invoicing, and shipment tracking 
  • Coordinate customer returns, service inquiries, and RMAs 
  • Support service opportunities, including vacuum pump repair and service coordination 
  • Drive on-time order fulfillment by resolving shipment, hold, and past-due issues 
  • Liaise between Sales and Procurement to resolve late or overdue orders 
  • Adapt to evolving sales processes and responsibilities as needed 
  • Maintain professional, customer-focused communication with internal and external stakeholders 
  • Perform other duties as assigned 

Required Qualifications 

  • Minimum of 5 years of experience in a sales-related or customer-facing role 
  • Strong technical aptitude and ability to communicate technical product information clearly 
  • Exceptional verbal and written communication skills 
  • Strong organizational skills with the ability to multitask and manage competing priorities 
  • Proficiency with Microsoft tools, including Dynamics 365, Word, Excel, and PowerPoint 
  • Demonstrated commitment to company values, mission, and vision 

Preferred Qualifications 

  • Experience in manufacturing and/or distribution environments 
  • Project management experience 
  • Knowledge of the vacuum industry or related technical products 

Why KJLC? 
KJLC stands at the forefront of technological innovation on an international scale, providing advanced manufacturing solutions that cater to a diverse range of critical industries. With over 70 years of excellence, KJLC has established itself as a pivotal force in the semiconductor, aerospace, medical, and optical sectors, manufacturing and delivering high-quality vacuum products and systems that are integral to the development of cutting-edge technologies. 
 
We offer: 

  • On-site gym, wellness programs, and walking trails 
  • Comprehensive medical, dental, vision, life, and disability insurance 
  • 401(k) with employer match 
  • Paid time off and employee recognition programs 
  • Electric vehicle charging stations and recycling initiatives 
  • A collaborative, mission-driven culture 

Kurt J Lesker Company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.  KJLC is committed to providing reasonable accommodations for persons with disabilities (unless doing so will result in undue hardship). If you need a reasonable accommodation for any part of the employment process, please send an e-mail to our human resources department at [email protected] or call (412) 387-9200 to provide the nature of your request.  
 
#LI-Hybrid 

Apply for this position

* Required fields
First name*
Last name*
Email address*
Location
Phone number*
Resume*

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or paste resume

Paste your resume here or attach resume file

Desired salary*
Are you legally authorized to work in the United States for any employer?*
Will you now or in the future require sponsorship for employment visa status (e.g., H-1B, TN, etc.)?*
This position is located at our corporate headquarters in Jefferson Hills, PA and will require working on-site regularly. Are you open to working on-site?*
To be considered for this role, please submit a brief statement identifying which of the Kurt J. Lesker Company SPIRIT Values resonates with you most, and explain why it aligns with your professional values*
The following questions are entirely optional.
To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Gender
Race/Ethnicity
Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status
I IDENTIFY AS ONE OR MORE OF THE CLASSIFICATIONS OF PROTECTED VETERAN LISTED ABOVE
I AM NOT A PROTECTED VETERAN
I DON’T WISH TO ANSWER
Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 04/30/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Please check one of the boxes below:
YES, I HAVE A DISABILITY, OR HAVE HAD ONE IN THE PAST
NO, I DO NOT HAVE A DISABILITY AND HAVE NOT HAD ONE IN THE PAST
I DO NOT WANT TO ANSWER

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Name Date
Human Check*

The Kurt J. Lesker Company is a Woman-Owned and Operated ISO:9001 certified company. Copyright Kurt J. Lesker Company® All rights reserved.